Our enhanced Service, Parts, Sales and Delivery Experience
We're here to serve you in a safe, easy and convenient way.
April 23 2020, Scarboro Mazda
To all our valued Clubhouse members,
We continue to closely monitor all developments regarding COVID-19 and we are doing everything in our power to help protect our Clubhouse members and staff.
Our temporary changes to business operations are as follows:
SALES
Our sales showroom is open. We are also available online 24/7 to assist our customers remotely with their purchase enquiries.
We've launched our online platform so you can browse our new and used inventory from the comfort of your home. It's very simple and we are here with you every step of the way.
We have our Sales and Finance team that can facilitate phone and virtual consultations for you.
You can also contact us at: sales@scarboromazda.ca
How Shopping Online Works
1. Build and configure your new vehicle or browse from our inventory of Pre-Owned vehicles. Our Sales Representative is available online or through a phone call to answer all your questions about your new vehicle or pre-owned vehicle needs, finance or lease options and trade-in evaluations. We will be here every step of the way!
2. Create an account so you can save your dream car into your garage! You can secure your dream vehicle wiht a 100% refundable deposit!
3. We will take care of all the paperwork! Easy, secure and digital process so you can review all the purchase documents online anywhere, from any device.
4. Congratulations! We will deliver your vehicle straight to you for a convenient and easy contact-free experience.
SERVICE
We are offering Complimentary Valet Service with a Courtesy Rental Vehicle when you book your service appointment with us online.
Appointments can be booked online here.
If you have any questions, you can contact us at service@scarboromazda.ca or 1-888-882-3180.
How our Service Valet Works
1. Book your service appointment online here and choose Valet Service. We will confirm your appointment with you.
2. On the day of your appointment, please leave your keys in your vehicle and we will pick up your vehicle for service.
3. You will be provided with a complimentary rental vehicle from us. This rental vehicle has been thoroughly disinfected for your safety.
4. We will service your vehicle.
5. We will keep you updated on everything that's happening and thoroughly inform you of everything that has been looked after. You can then pay for your service online or over the phone.
6. We will ensure we disinfect your vehicle thoroughly before returning it back to you. We will drop off your vehicle back to you for a contact free service experience.
PARTS
Our retail Parts Counter is temporarily closed, but you may order parts and accessories online or over the phone and pick it up with our curbside pickup.
Shop online at mazdashop.ca here.
For any questions or inquiries, you can contact us at parts@scarboromazda.ca or 1-888-527-8507
How Curbside Pick-up Works
1. Place an order with us online at www.mazdashop.ca or directly through email parts@scarboromazda.ca or with our parts direct line 416-752-4310.
2. You will receive a notification once your order is ready for pickup.
3. Upon arrival to our location, there is a designated parking spot in front of our parts department. Please stay in your vehicle with identification ready, and call our parts direct line.
4. Our team member will bring your order out and they will place your order in your trunk for a safe and contact-free pickup!
Our Temporary Hours
SALES
Monday – Friday: 10am to 7pm
Friday - Saturday: 10am to 6pm
Find us online 24/7 at www.scarboromazda.ca
You can now purchase your vehicle entirely online! Our sales team is here to answer all your questions and accommodate your urgent needs!
SERVICE & PARTS
(Please note that our Parts retail counter is closed. Please call us or email us to place an order for curbside pickup or shipping)
Monday – Friday: 9am to 6pm
Saturday: 9am to 5pm
Frequently Asked Questions
What additional cleaning and disinfecting procedures are in place?
At Scarboro Mazda, health and safety is our number 1 priority and we have taken additional measures to keep our environment safe for both our employees and clubhouse members.
All team members have been trained to uphold and practice these measures, and are closely following the guidance from the Public Health Agency of Canada, Centers for Disease Control and Prevention and the World Health Organization to determine the safest course of action for everyone who enters our Clubhouse.
These enhanced safety measures include:
• Continual disinfection of all high-touch areas including workstations, product displays and every vehicle using a hospital grade disinfecting cleaner
• Increase accessibility of hand sanitizers for clubhouse members and employees to protect the safety of the community in and outside the Clubhouse
• Ensure frequent hand washing, using provided hand sanitizers and keeping all our vehicles sanitized
• Additional precautionary measures after hours to ensure sanitization of our entire Clubhouse by utilizing VITAL OXIDE, a hospital grade spray cleaning agent that kills 99.999% of viruses
• All team members are to be alert and report any cold or flu like symptoms, along with travel history
It's our honor and privilege to serve you especially during challenging times, and we are committed to delivering excellent guest experiences.
I'm in a situation where I'm unable to bring my vehicle to you (ex. flat tire, car not starting), what should I do?
Please contact Mazda Roadside Assistance at 1-877-756-2932 and they will bring your vehicle to us. From there on, we will contact you to make the appropriate arrangements to get you back on the road.
I need my vehicle repaired or I need to get my winter tires swapped to my all season tires?
Our service department is here to service all your vehicle needs. Please take advantage of our Valet Service and you can get your vehicle serviced without having to leave your home! You can book your service appointment online here. If you have your tires stored with us, please give us 2 days advance notice so we can retrieve them for your appointment!
In the event of an emergency, will Mazda be providing emergency maintenance of roadside assistance?
Yes, Mazda Roadside Assistance is still available to provide essential emergency maintenance services.
I'm currently leasing/financing a Mazda. What types of payment deferrals are there?
For our Clubhouse members who financed or leased a Mazda, we are here for you.
Loan Deferral
Any Clubhouse members who purchased a new Mazda, whose loan is with Scotiabank will be eligible for up to 3 months payment deferral. No interest or principal payment will be required.
For details, click here to access Scotiabank's self-help portal, or call 1-800-4SCOTIA for details.
Lease Deferral
Any Clubhouse members who are in a current lease of a Mazda, can be eligible for a 1 month or 2 bi-weekly payment deferral. There will be no impacts on the member's credit rating.
Please reach out to Mazda Financial Services at 1-888-703-8857 or clientrelations@cdlsi.com for details.
For more information, check out Mazda Canada's COVID-19 response here.
My lease has expired/is expiring but I am not able to return my vehicle due to COVID-19 concerns or your hours of operation. What options do I have?
Don't worry, we are here for you. Mazda Financial Services currently has a lease extension program in market for customers with leases that mature before May 31, 2020. To request a lease extension, please contact Mazda Financial Services at 1-888-703-8857 or clientrelations@cdlsi.com.
